Information and advice for carers is our core business and is a service that is often critical to how carers manage their caring roles. We know that the advent of caring is rarely planned and can happen at any time. It can take years before someone self-identifies as a carer and this can mean essential advice and support doesn’t reach you or reaches you too late.

Information and advice is needed to address different aspects of caring at different times and we make every effort to tailor our support to your individual needs. We believe it is important that you have time to think through your options and make informed decisions about your life alongside your caring role.

  • Expert Welfare Benefit advice
  • Help with form-filling
  • Assistance in accessing care and support
  • Signposting and referral to other services
  • Representation to appeal benefits decisions and attendance at tribunal
  • Access to other grants and trusts for funding to help in difficult situations

The Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues.
Hillingdon Carers holds:

Advice Quality Standards (AQS) quality mark level 2
The Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues.
We have demonstrated that we are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.

Trusted Charity Mark (NVCO) quality mark level 2 Trusted Charity Mark gives our organisation external verification of our achievement of Trusted Charity standards
Benefits of the Trusted Charity Mark

Achieving the Trusted Charity Mark will gives our organisation:
  • external verification of our achievement of the Trusted Charity standards
  • greater recognition and creditability from statutory and independent funders, users and other stakeholders
  • increased motivation for our staff, trustees and volunteers
  • confirmation that our organisation has reached a recognised quality standard
  • enhanced organisational learning through the assessment process.

Each of our advisers hold:

OCR levels 3&4 NVQ in Advice and Guidance
The OCR NVQ Diploma in Advice and Guidance is designed to support those working in organisations which provide advice to clients.

Turn2us helps people in financial hardship gain access to welfare benefits, charitable grants and support services. Their online benefits calculator makes it easier to work out which benefits you might be able to claim, and how much you could get.
Benefit Calculator

(click on logo to open)

Working for Carers What to do when your caring role comes to an end

The London Borough of Hillingdon has also launched a new website which will help you to find information on all aspects of care and support services. Have a look at Connect to Support website

Hillingdon's LeisureLink card provides a discount to concessionary groups at leisure centres and library facilities.

The CEA Card is a national concessionary card developed by the Cinema Exhibitors’ Association for UK cinemas in order to allow people with disabilities to obtain one free ticket for a person accompanying them to the cinema.

The National Key Scheme (NKS) offers disabled people independent access to locked public toilets around the country. Toilets fitted with Radar Key locks can now be found in shopping centres, pubs, cafés, department stores, bus and train stations and many other locations in most parts of the country.

The Toilet Card (Just Can't Wait!)is a well recognised card that greatly improves your ability to gain access to toilet facilities in all locations

is a new club from Carers Trust, (the UK’s largest Carers Charity), and is open to carers and people with care needs.

“I would not be able to cope without the support from Denise at Hillingdon Carers. I don’t do figures and find it difficult to read letters. She has also helped me to receive a grant from another charity.”