Family Support Officer

£25k - £27k depending on experience
Full-time, 36 hours per week

Hillingdon Carers is the leading charity delivering high quality advice and support to unpaid family carers in the London Borough of Hillingdon.

Thanks to a three-year grant from BBC Children in Need, we are looking for a new project lead for our Family Support Service. The first year of delivery has shown some excellent outcomes and we are looking for a motivated officer to take responsibility for the day-to-day running and development of the project, with support from the wider Young Carers team.

The project offers intensive support to complex families where there are young carers affected by parental drug or alcohol misuse and/or mental ill health. We offer short term intervention to improve the well-being of these young people and to enable their families to access specialist support.
We are seeking an enthusiastic and self-motivated individual who has excellent interpersonal skills, a proven track record in youth work and who has the ability to produce robust written monitoring information. Knowledge of the issues faced by young carers is also desirable.

An enhanced Disclosure and Barring Service check will be required for this post and there will be occasional evening or weekend work for which time off in lieu will be given. The post is based in Uxbridge with borough-wide travel.

Job Description Personal Spec

Application Form Equal Ops Monitoring Form

For an informal chat, please contact:
Sally Chandler, Chief Executive - 01895 811206

Closing date for receipt of applications: Midday, Wednesday 3 October 2018
(Late applications will not be considered)

Interviews will take place on: Monday 8 October 2018


Shop Manager - Hillingdon Brain Tumour & Injury Group

4 days per week* – Tuesday, Wednesday, Thursday, Saturday - 28 hrs week
*Flexible to the need of the charity

£9.45 per hour, Self Employed.

Hillingdon Brain Tumour & Injury Group (HBTG) is based at the Centre of Hope in Hillingdon. The charity provides support services, such as counselling and group sessions for people who have brain tumours or brain injuries.

As Shop Manager for our Centre of Hope Charity shop in Long Lane, Hillingdon, you will be responsible for managing all shop activities, aiming to achieve set targets and maximise financial contribution to the charity. We are looking for an individual, who is highly self-motivated, positive and resilient and who has previous retail and people management experience. A strong communicator with excellent organisational skills, you will have the ability to build and maintain positive working relationships with a variety of people, some of whom may have a disability or impairment and have good knowledge of the issues relating to recruiting and retaining volunteers.
The manager will also be expected to promote the HBTG activities to brain tumour sufferers and their families, including promoting the support meetings.

Key Responsibilities:

• To oversee and manage all shop volunteers and other activities in the shop.
• To interview, train, develop, manage and monitor the shop teams to ensure they can perform their roles effectively.
• To conduct performance management reviews and regular 1:1 supervisions with volunteers.
• To maintain the working rota and to update weekly, ensuring optimum cover for the effective running of the shop.
• To ensure the shop and working practices comply with Health & Safety legislation.

• To be responsible for the day to day running of the shop, ensuring set KPI’s are met and to achieve overall business objectives, including profit targets by maximising sales and minimising costs.
• To ensure the shop is open for its set trading times, as agreed with the Vice Chair.
• To work with the local community to proactively source stock to ensure sufficient stock for the shop, in order to achieve the financial targets.
• To ensure the agreed flow of stock from stockroom to shop floor is met and that appropriate stock densities are maintained at all times.
• To rotate stock within agreed time limits and to ensure no item of stock is on the shop floor outside of these guidelines.
• To deliver high standards of organisation, presentation and visual merchandising including sales floor and back of house.
• To take responsibility for the delivery, security, merchandising and stock-taking of donated goods.
• To implement promotions as directed by the Vice Chair and/or Trustees.


• To take full responsibility for the shop’s accounting procedures including cash reconciliation and till procedures to ensure that correct cash handling procedures are adhered to at all times, in line with policies and procedures.
• To take full responsibility for the inventory, security and maintenance of all equipment and fittings on the premises.
• To hold shop keys and ensure the shop is fully secured when unattended.


• To attend retail meetings and training courses as required.
• To be responsible for maintaining good levels of communication within the shop team and inform the team of business communications, promotions and HBTG updates.
• To attend regular 1:1 meetings with the Vice Chair to review progress.

Closing Date: 5pm, Friday 28thSeptember 2018

To apply please send an up to date CV and a covering letter of no more than 2 sides of A4 stating why you are the right person for the position to: